Challenge

Are your customers complaining about inaccurate billing?

Sometimes, calls are connected or charged inaccurately without ever reaching the receiving party. These fraudulent billings often go unnoticed, because the billed call duration per user lies just within the fraction of a second; however it could also have a greater impact on customer satisfaction.

Interconnect fraud also contributes to early charging and false answers of connecting calls. This may be caused by VoIP traffic via illegal gateways or faulty confi gured carrier equipment. Also, prepaid SIMs used in SIM Boxes often cause false answers in the instance of mailbox announcements which are being charged as a call connection, all resulting in wasted SIM credit.

The outcome is always the same: Customer complaints and dissatisfaction with the service.

Solution

SIGOS offers an end-to-end testing solution that detects the causes behind early charging / false answer in order to help you ensure customer satisfaction.

By using GlobalRoamer, the leading reference system for worldwide testing, you can identify illegitimate charges to your subscribers. Just access the large number of networks and locations across the globe to fight inaccurate and fraudulent billing on a much larger scale.

Benefits

Verify correct billing and ensure customer satisfaction!

  • Active end-to-end monitoring ensures consistency in billing
  • Reduce customer complaints caused by incorrect charging
  • Fight interconnect fraud