Emergency Services Testing

Quality assurance for Emergency Services and eCall all the time, every time

Although we cannot stop emergency situations from happening, when they occur both access to and availability of emergency numbers are crucial, and so is the correct routing. Misrouted Emergency calls and inaccurate location information have often resulted in fatal or life-threatening delays that should and could have been avoided. Non-compliance to regulations can resulted in legal actions and penalties against operators and regulators worldwide.

Mobileum’s Emergency Services Testing Suite is a US & EU solution to test and monitor National Emergency Numbers and eCall. Our solution has been designed to ensure that stakeholders always provide uninterrupted, reliable, and resilient communications access to the Public Service Answering Point (PSAP) for a flawless emergency service delivery that saves lives.

Mobileum’s emergency service & eCall testing

Emergency numbers are a vital part of a nation’s emergency response and disaster preparedness system. A prerequisite is that Emergency Calls and eCalls must go through even if there is no SIM and calls must be routed to the nearest Public Service Answering Point (PSAP). Our testing scenarios cover:

Standard emergency calls
Enhanced emergency calls
eCalls

To deliver emergency help more quickly and effectively, carriers and public safety entities must automatically report the telephone number and location of emergency calls made from both wireline and wireless phones, a capability called Enhanced Emergency Numbers.

eCall is a European initiative to reduce response times for automotive accidents, and it has served as a guideline in various countries worldwide.

mobileum Emergency service & eCall Testing

Standard emergency calls testing

Mobileum’s Standard Emergency Calls testing verifies the availability and performance of the emergency service on mobile or core network interfaces, over 2G, 3G or VoLTE networks. With the decommissioning of 2G and 3G networks, VoLTE roaming is being enabled at an accelerated pace.

Our VoLTE Emergency Services Testing ensures the quality of service and experience to consumers, also for emergency services, even while traveling abroad. To test, a voice call is established to an emergency number and a pre-recorded announcement is sent to the PSAPs to indicate that it is an automated test call and not a real one.

Interactive enhanced emergency calls testing

To better assist emergency responders, emergency service platforms introduced localization capabilities in the mobile network and user devices to effectively localize the call, by using TAC, CellID, latitude or longitude, or a combination of these. In many regions, periodic testing of localization services for Emergency Calls is mandated by regulatory bodies, resulting in high operational costs for operators.

Mobileum’s VoLTE Interactive Emergency Service testing solution helps operators increase operational efficiency by removing traveling and manpower costs associated with testing localization services in the field. Our S1 Core Network probe enables users to simply parametrize the required TAC, Cell ID, Latitude, and Longitude. The test emulates the configured position to the network and Emergency Platform and establishes a direct voice channel to the PSAP, confirming the location was transmitted correctly.

eCall testing

The eCall system enables the vehicle to make a cellular emergency call to the emergency services and automatically transmit essential data, including its location. After that, an emergency services operator can speak directly with the vehicle's occupants.

Our eCall testing verifies the availability of the eCall service and the correct routing in the mobile network. Our solution offers eCall testing via a dedicated eCall-capable wireless module. This module can simulate an In-Vehicle System (IVS) and test:

eCall routing in the mobile network, towards a test number and an emergency number
Transmission of the Minimum Set of Data (MSD) in PUSH mode
Establishment of the voice call, by recording incoming audio from the PSAP

Public Warning Systems Testing

Public Warning Systems (PWS) are based on Cell Broadcast Service (CBS), a 3GPP standardized solution that allows the broadcast of general messages to devices within a certain region and used for emergency alerts and public warning messages. In many countries, the services are typically controlled by telecommunications regulators, e.g., FCC and CE. The correct transmission of the CBS messages and their validation based on specific words or partial strings are essential for the efficacy of public warning systems.

Mobileum’s PWS Testing is a holistic testing solution for all mission-critical services and:

is available for S1 interfaces
verifies and periodically monitors the correct transmission of CBS messages
validates CBS Messages based on specific words or partial strings
can be integrated to our Automation Framework to trigger CBS messages

6 reasons to ensure reliable emergency services and eCall with Mobileum

Guarantee critical services

Inaccurate location information, misrouting and problems with service access and availability can cause fatal but otherwise avoidable delays.

Reduce
OPEX

Emulating the Tracking Area Code (TAC) and Call ID (CID) calling scenarios allows testing from one single location, avoiding costs with site visits.

Compliance with regulations

Prevent legal actions and penalties due to non-compliance to regulations.

Avoid complaints and negative publicity

Guarantee availability and accessibility to emergency services because failing them severely harms the operator's reputation.

Ensure readiness to eCall Systems

eCall is an European initiative to reduce response times for automotive accidents and has served as a guideline worldwide.

Quality insights and alarms

Customized, consolidated, and interactive charts show quality and diagnostic metrics that help promptly tackle critical time-sensitive issues.

Safeguard critical services through Mobileum's end-to-end active testing

Roaming customer experience management

The 112-based eCall concept benefits from its direct prioritized emergency link to the appropriate PSAP through the existing 112 mechanisms. The 112 call over the mobile network is required to work in some countries for free, even if no roaming agreement between the vehicle’s home network and the guest network is in place. Mobileum’s RCEM provides real-time data analytics that can help operators to identify issues quickly and prioritize improvements during the delivery of roaming services.

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IoT performance testing for connected cars

The Internet of Things (IoT) transforms society and the automotive industry is leading the way with the adoption of wireless technologies. Mobileum's IoT Performance Testing for Connected Cars has been developed to provide car manufacturers with testing that optimizes performance, enhances customer experience, and ensures compliance with network and regulatory requirements globally for connected vehicles.

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eSIM and Remote SIM Provisioning (RSP) testing

eSIM and remote SIM provisioning testing

Through the automatic eCall system, connected vehicles are becoming lifesavers. The automotive sector stands to benefit particularly from embedded SIM (eSIM) technology, with new generations of connected and autonomous vehicles. The trust in these services requires extensive testing on how connectivity is managed, orchestrated, and harmonized among different eSIMs and connectivity management platforms to guarantee their interoperability.

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A robust testing environment with state-of-the-art probes

Mobileum’s testing environment is an automated and active network monitoring system. It features hardware and software-integrated solutions to assess and monitor the performance of network services and components by performing real end-to-end operations.

Our emergency services and eCall testing solution uses a combination of mobile or core network interfaces, over 2G, 3G, or VoLTE networks. Using our user-friendly UI, clients are empowered to emulate Cell ID and eCall on their premises by accessing their local Mobileum Core Network S1 probe that allows virtualization and easy deployment. Based on their chosen test configuration, customers can connect to their Mobileum local units, which can be strategically located at different geographic locations to execute field testing and provide the most reliable diagnostics and real-time alarms that guarantee the true quality of service and experience.

Mobileum Probes Emergency services ecall testing

Precise diagnostic, troubleshooting, reporting and alarming tools for QoS and QoE

SITE supports all technologies from 2G, 3G and LTE to IoT and 5G. It offers comprehensive end-to-end service assurance via Radio Access or via Core Network.

Our use cases cover Voice, data, messaging, video, OTT (over the top) services, app performance, IMS Services, IoT, Emergency Services and eCall, and eSIM & Remote SIM Provisioning. To best address the customers’ testing strategies, SITE can be deployed both on Premises and in the Cloud. Users have optional access to the GlobalRoamer®, Mobileum’s worldwide testing platform for international quality of service and experience.

Combining both platforms, allows users to extend their voice, data, messaging, and IoT testing to cover roaming scenarios.

SITE ensures end-to-end network quality across all mobile technologies and services

SITE generates real-time traffic into the network emulating the real subscriber behavior. Probes are connected to our platform and placed strategically throughout the network to provide geographical coverage and fault localization, flagging problems before a business impact.

The resulting data is displayed in intuitive user-friendly dashboards and enables network quality analysis. Users can configure, schedule, edit and analyze tests according to their preferences. It is the fastest and most reliable way to ensure the successful launch of new services and technologies from the test lab to the live network. SITE minimizes the impact of network upgrades and architecture changes.

Our regression testing provides automated pre and post-view of the service quality. It generates powerful and reliable KPIs for competitor and technology benchmarking as well as positioning.

360° service assurance for Emergency Services and eCall

Emergency Services Testing is a use case within SITE, our Automated Active Testing Platform that emulates the real subscriber behavior. It supports 2G, 3G, LTE, IoT, and 5G, and generates real-time traffic into domestic networks with probes strategically placed to provide geographical coverage and fault localization. Alarms flag problems before impact.

SITE integrates Mobileum Assurance Solution (MAS), an intelligent platform that supports DevOps and CI/CD/CT, optimizing root cause analysis and enabling operators to perform network upgrades and fully test new releases, automated as needed, in the lab, in the production network before deployment, and in operation to ensure QoS and QoE and avoid glitches before any customer impact.

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Emergency Services, eCall & PWS

Quality assurance for Emergency Services and eCall all the time, every time

Mobileum’s emergency service & eCall testing

Standard emergency calls testing

Interactive enhanced emergency calls testing

eCall testing

Public Warning Systems Testing

Emergency Services, eCall and PWS Testing

6 reasons to ensure reliable emergency services and eCall with Mobileum

Safeguard critical services through Mobileum's end-to-end active testing

A robust testing environment with state-of-the-art probes

Domestic Network Testing

Precise diagnostic, troubleshooting, reporting and alarming tools for QoS and QoE

SITE ensures end-to-end network quality across all mobile technologies and services

360° service assurance for Emergency Services and eCall

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